The Electricity Company of Ghana (ECG) has rejected claims that it is overbilling customers, stating that recent high electricity charges are largely due to outdated and malfunctioning meters.
The clarification follows widespread complaints from consumers who have raised concerns about unusually high electricity bills in recent months.
According to ECG, many of the older meters currently in use are no longer efficient and fail to accurately capture electricity consumption, leading to discrepancies in billing.
The company explained that newer smart meters are more accurate and reflect actual usage, which may appear higher compared to older devices that previously under-recorded consumption.
ECG further noted that some of the outdated meters had expired or become defective, contributing to inconsistencies and inefficiencies in the billing system.
The power distributor insisted that it does not deliberately overbill customers, adding that efforts are ongoing to replace old meters with modern ones to improve accuracy and transparency.
However, the issue continues to generate debate, as many consumers maintain that their bills do not match their usage patterns, raising concerns about trust in the billing system.
Energy sector stakeholders have also highlighted the broader challenge of meter shortages and estimated billing, which have contributed to long-standing dissatisfaction among electricity users.
ECG has assured the public that it remains committed to addressing these concerns and improving service delivery through system upgrades and customer education.
