- MTN CEO Stephen Blewett denies allegations of data theft by the company.
- He attributes fast data depletion to background app activities and high-speed updates.
- MTN encourages users to monitor their own data usage through device settings.
In a direct response to persistent complaints regarding rapid data depletion, the Chief Executive Officer of MTN Ghana, Stephen Blewett, has clarified that the telecommunications giant does not steal data from its subscribers. Speaking in an interview on Friday, April 17, 2026, the CEO emphasized that the main issue often stems from high-performance smartphones consuming data through background processes without the user’s direct knowledge.
The CEO’s explanation provides a technical roadmap for customers who feel their bundles disappear too quickly. He noted that modern apps and system updates are designed for high-speed connectivity, leading to a irregular experience for users who are not aware of their auto-sync and background refresh settings. This statement by MTN aims to educate their subscribers across Ghana on how to manage their digital consumption more effectively rather than blaming the service provider for theft.
According to Blewett, the transparency of their billing system is a priority for the 2026 fiscal year. He argued that as network speeds increase with 4G and 5G, the rate of data consumption naturally accelerates, especially with high-definition video streaming and social media platforms. The CEO urged customers to utilize data-tracking tools available on their devices to monitor usage and identify which specific applications are the heaviest consumers of their bundles.
While public skepticism remains high, MTN has committed to improving its communication strategies to help users navigate these technical realities. The company maintains that all data charges are based on actual consumption recorded by the network. By addressing these concerns head-on, the leadership hopes to restore trust and ensure that customers feel they are getting the full value of their purchased data plans.
As the digital landscape evolves, the conversation around data transparency continues to be a focal point for many Ghanaians. The CEO’s recent remarks serve as a reminder that while the technology provides faster access to the world, it also requires a more proactive approach from the user to avoid unexpected costs.
