The Controller and Accountant-General’s Department (CAGD) has released a detailed step-by-step guide on how public sector workers can generate a Mandate Number on the new GoG E-Pay Services Portal, following numerous enquiries from employees.
In a post shared on its official Facebook page on February 17, 2026, the Department explained that the mandate number is essential for payroll-related transactions and can only be generated through the GoG E-Pay Services platform.
According to the CAGD, users must first visit the GoG E-Pay Services website and complete the mandate generation process by following the steps below.
Step-by-step guide to generate a Mandate Number
Step 1: Log in
Users should log in using their Employee Number (Staff ID) and password and complete the required verification process.
Employees who are not yet registered must first register using their Ghana Card and registered mobile phone number before proceeding.
Step 2: Select “Mandate”
After successfully logging in, users should click on the “Mandate” option from their dashboard.
Step 3: Click Add New
Users are required to fill in the necessary details, including: Purpose, Maximum Amount, Institution. Once completed, they should click Submit.
Step 4: Confirmation
An SMS notification containing the Mandate Number will be sent to the user’s registered mobile number.
The Department emphasized that users must be fully registered and logged in before attempting to generate a mandate. It also advised employees to ensure that their registered phone numbers are active in order to receive the SMS confirmation.
The CAGD further stated that staff who continue to experience challenges after following the outlined steps should contact their HR units or use the official support channels available on the portal. The Department reaffirmed its commitment to delivering secure, efficient, and transparent payroll services through the GoG E-Pay Services system.
